Note to the Reader
Chapter 1: Can This Conversation Be Saved? (excerpt available)
Chapter 2: Teaching an Old Brain New Tricks
Chapter 3: Polite Fights
Yes-But Training Program: Managing Conflict Constructively
Chapter 4: Clairvoyant Readings
Mind-Read Training Program: Knowing What You Don’t Know
Chapter 5: Catastrophe Forecasts
Negative Predictions Training Program: Separating Facts from Fears
Chapter 6: Question Traps
Leading Questions Training Program: Taking the Pressure Off
Chapter 7: Gripe Cycles
Complaints Training Program: Discovering the Underlying Problem
Chapter 8: Blame Games
Attacks Training Program: Using Feelings as Information, Not Ammunition
Chapter 9: Beyond the Six Challenges—An All-Purpose Tool to Improve Any Conversation
Afterword
Notes
Acknowledgments
Index
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